Online shopping can feel risky for buyers, especially in markets like Egypt and MENA, where 85% of e-commerce transactions are still paid with cash on delivery. Shoppers fear receiving damaged, fake, or incorrect items — and they hesitate to pay upfront because they don’t trust merchants will deliver what they promised. This lack of trust keeps millions stuck in cash-based transactions, fueling inefficiencies and high return rates.
The Power of Buyer Control
PeacePay flips the script by giving buyers control of their money until they’re satisfied. When placing an order, the buyer tops up their PeacePay wallet — but funds are not released immediately. Instead, PeacePay’s Secure Payment Hold keeps the payment safe until delivery.
Here’s how it works:
✅ The courier arrives with the order.
✅ The buyer inspects the item to ensure it matches what was promised.
✅ If satisfied, the buyer enters a one-time OTP code.
✅ PeacePay instantly releases the payment to the merchant and courier.
No cash. No worries. Just trust.
Why This Matters for Buyers:
✔️ Stay in control: Money is only released if the buyer approves the item.
✔️ Quick refunds: If the item is refused, buyers pay only the delivery fee, and the rest of their funds are returned instantly.
✔️ Better shopping experience: With trust built into every transaction, buyers gain confidence to shop online more often — knowing they won’t lose their money.
PeacePay’s unique Pay-on-Delivery approach empowers buyers, creating a safer and more transparent online shopping experience that bridges the trust gap between customers and merchants.